# FAQ Support Find answers to all your questions. ## Subscription ### How does the one-month free trial works? You can sign up for a free one-month Leon's trial and enjoy access to all of the system's features with your fleet and users and your FTL rules implemented. No credit card is needed. We will notify you before your trial expires, and you can decide to subscribe to our paid plan or let your free trial expire. ### How do I subscribe? When your free trial is set you can activate the subscription at any moment in Settings -> Manage Leon Account simply by providing billing information, adding your credit card details and accepting Terms of Service. There is a video available that shows all of the needed steps: ### How long does the installation take? To save time the installation is done on your free trial account, so your fleet, users and FTLs are already there. From the moment you decide to subscribe to the system, we install your logo on documents generated by Leon and we schedule online trainings for your team. It depends on your team's availability, but usually it takes up to 2 weeks to train your personnel and be able to use Leon system in full extent. We start with trainings for admins where we help to set Leon system to reflect your Company's needs and structure. As a second stage we offer trainings for OPS, crew, sales and maintenance teams. If you choose the premium installation option, you get a dedicated assistant (a member of our Customer Support team) who can visit you at your office or perform online trainings and configure your account according to your needs. In such case, due to personal assistance, the installation process is fully depandant on the Customer's needs, which may take longer due to personalised requirements. ### What language does your support speak? Because English is the official language of civil aviation all our support team members speak English. Becase we are based in Poland we also speak Polish. ### How do I arrange training? You can simply contact Leon Software Customer Support via and book an online training time that suits you best. We offer 4 training sessions for free. Each additional session costs **100 EUR** per training hour. Onsite training is also an option, it costs **800 EUR** per training day + hotel and ticket. (We are located in WAW, Poland). ### When do I get my first invoice? Invoices are issued at the end of each month. Aircraft with "active" status in the billed month are charged. The first invoice will be issued at the end of the first month of your subscription. It will be calculated proportionately to the number of days from the activation until the end of the first month. We send invoices to e-mail addresses of your choice. You can also download invoices directly from Leon system. To do it please go to **Settings -> Manage Leon Account -> Billing Statement.** ### How can I review my billing information? You can check your billing information by signing in and going to **Settings -> Manage Leon Account -> Billing Statement**. If you have any questions regarding your billing statement please contact [](https://www.leonsoftware.com/javascript:/*%20This%20email%20address%20is%20being%20protected%20from%20spambots.*/). ### Will I be charged any tax? We are required to charge tax depending on your location. We charge VAT (Value Added Tax) if your company is registered in Poland, because that's where we are registered. For all other European Union's countries VAT is reverse charged, so it means that we don't charge VAT, but you need to pay VAT in the country of your registry. ### How do I cancel my subscription? To cancel your subscription plan, sign in and go to **Settings -> Manage Leon Account page**. Click "Cancel" auto renewal. The service will continue until the end of the month that you have cancelled the subscription. --- ## Working with Leon ### How do I change the password? Once you have logged in for the first time, click your name in top-right corner and click the link 'Change password'. In the pop-up window paste the old password, type a new one, confirm and click 'Change'. Leon will email you a new password to the email address inserted in your user's profile, field 'Email > Work'. ### How to change displaying schedule times from UTC to LT? In the section OPS click 3-dots icon in top-right corner and switch to LT. ### Can crew use Leon on the mobile phone? Leon mobile application for iPhone, iPad and Android can be downloaded from the App store. Type 'Leon Software' in search box and install the application. To log in use the same credentials as for the Leon web version. Depending on the access level set up for crew, Leon mobile application shows flights, positionings & duties as well as maintenance & reservations. Crew can check flight's checklist, PAX details, Flight time limitations as well as add Journey Log data. ### Can we integrate with 3rd party vendors via Leon? Leon is integrated with around 140 companies providing all kinds of services: Sales (Avinode, JetHunter, PrivateFly, ReturnJet, StrataJet, HelloJet), OPS (EuroFPL, Eurocontrol, PPS, RocketRoute), Schedule (SchedAero, AeroCRS, Videcom), Services (Drivania, MyHandling, UVair, Delisky), Risk management (FRMSc, Q5), Endorsements (Centrik, Scandlearn) or Maintenance (CAMP, ASA-AMOffice). ### Can Leon inform my crew about new flights or changes in schedule? Leon can send email notifications to crew about new flights, schedule and crew changes. You can define it in a section Settings > Flight Notifications. ### Can Leon send MVT emails to clients or other recipients? Leon can automatically send MVT emails to defined default recipients, as well as to clients and/or handling agents. MVT emails can also be sent out manually from Flight Watch panel. Each aircraft can have its own MVT rules and email templates defined. ### Can Leon inform our crew about their endorsements expiration? Leon can send email notifications about any endorsement exipration. The email can be sent to crew themselves and also to selected people (i.e. crew planners). You can set up different time intervals (how many days before endorsement's expiry date Leon should send an email) for different endorsements, you can define different rules for emails sending and you can also include Airport Recencies and Online Familiarizations for email sending. ### Can I set up Flight Time Limitations in Leon? Yes, Leon monitors Flight Time Limitations for the crew. Details can be checked in OPS panel, Crew panel as well as in the mobile application. Amongst all FTL details, Leon checks limits such as: FDP, Cumulative block time & duty time, Rest before & after duty, 36h rest, FDP extensions, Next EOBT (Earliest Off Block Time), Cumulative days off. Any FTL violation is displayed as an alert in OPS flights list. All FTL violations are displayed in a special FTL Violations report (all crew) & FTL Sheet report (per a selected person). ### Can Leon monitor crew currency? Leon can monitor several types of currencies: 3 take-offs & landings in 90 days, 1 flight as CPT or FO, 5 IFR sectors for single-pilot operations or ILS cat II instrument approaches. Each operator can define number of days & take-offs, block hours or number of instrument approaches as well as for which aircraft type and cockpit position (CPT or FO) it should apply. A special report 'Crew Currency' report is available to view data for all crew or a selected person & selected type of currency. ### Can I set up a different Leon access level for different departments? In Leon you can create groups of users (Admins, OPS, Sales, Crew, Ground) and set up different access level for each single group, or a single user. You can prevent a particular group from viewing or editing data, set up 'Personal only' access (i.e. crew can view only flights they have been assigned to), give access to particular aircraft and disable access to other tails. You can also set up access to mobile application to crew members. --- ## Integrations ### How many systems is Leon Software integrated with? Leon Software is integrated with over 115 systems via API. Additionally, we have connections with approximately 40 fuel providers using fuel files. Furthermore, Leon can be connected to various PSS and DCS systems through the transfer of files like ASM, SSM, and SSIM. ### What does the integration between Leon Software and Execflyer do? This integration exports schedules and services to Execflyer, enhancing the management of private aviation solutions. ### What does the integration between Leon Software and AeroCRS do? The integration allows users to import schedules from AeroCRS to Leon, eliminating the need to enter the same schedule twice, thereby streamlining operations for small to medium airlines. ### What does the integration between Leon Software and FCG OPS do? The integration requests flight plan and service data from Leon, enabling comprehensive operational management through FCG OPS’ IT platform produced for FBO and OCC needs – ATOM. ### What does the integration between Leon Software and AeroSight do? This integration imports pilot codes and flight leg information from Leon into AeroSight, enabling the generation of interactive performance charts for pilots based on actual flight leg data. ### What does the integration between Leon Software and Flightman do? Users can export schedules and crew rosters to Flightman, streamlining operations for airlines using Electronic Flight Bag solutions. ### What does the integration between Leon Software and AirportCharges do? Once activated, this integration adds an Airport Charges tab in the Requests/Quotes section, providing users with access to airport and country charges for various routes. ### What does the integration between Leon Software and FlightPartner do? This integration exports schedules and services to FlightPartner, connecting air charter operators and brokers for easier booking. ### What does the integration between Leon Software and FlightBridge do? Users can sync trip details automatically with FlightBridge, enabling comprehensive trip logistics management. ### What does the integration between Leon Software and Airventure Academy do? The integration provides access to specialized aviation training resources, enhancing operational efficiency and safety for industry professionals through hands-on workshops and certification programs. ### What does the integration between Leon Software and Jeppesen do? The integration with Jeppesen’s FliteBrief provides centralized crew briefing solutions, improving the management of flight briefing packages. ### What does the integration between Leon Software and AMOS do? This integration enables airlines and MRO providers to manage maintenance, engineering, and logistics while ensuring compliance with airworthiness standards through seamless data exchange. ### What does the integration between Leon Software and FlyEasy Software do? This integration automates the import of empty legs from Leon to FlyEasy Software, updating data every hour for efficiency. ### What does the integration between Leon Software and APG do? The integration allows for the transfer of schedules from Leon to APG, facilitating efficient flight planning and management for private, business, and commercial operations. ### What does the integration between Leon Software and ForeFlight Dispatch do? Leon sends critical flight data to ForeFlight every five minutes, allowing for real-time processing and flight planning. ### What does the integration between Leon Software and Apogee do? This integration allows Leon users to access flight support services and obtain permissions for urgent flights globally, enhancing operational efficiency. ### What does the integration between Leon Software and ARINCDirect do? Users can send planned flights from Leon to ARINCDirect for further processing, streamlining flight planning and crew briefing tasks. ### What does the integration between Leon Software and FreightRM do? This integration pulls schedules from Leon for processing in FreightRM’s Air Cargo Revenue Management system, enhancing operational efficiency. ### What does the integration between Leon Software and Avi-Go do? Avi-Go provides actionable insights and intelligence for business aviation by integrating data from Leon, enhancing decision-making processes in the aviation value chain. ### What does the integration between Leon Software and FuelerLinx do? FuelerLinx requests schedules from Leon to optimize fuel purchasing and reduce operating costs through effective planning. ### What does the integration between Leon Software and Gannet do? Gannet pulls schedules from Leon for maintenance and operational efficiency, improving overall fleet management. ### What does the integration between Leon Software and Aviapages do? This integration allows users to download flight time calculations from Aviapages in the Requests/Quotes section, improving the accuracy of trip planning. ### What does the integration between Leon Software and GetJet do? This integration exports schedules and services to GetJet, allowing users to search for private jet flights and save on charter costs. ### What does the integration between Leon Software and Avimall do? The integration exports schedule and services, including aircraft availability and empty legs, to AviMall, facilitating charter requests without third-party interference. ### What does the integration between Leon Software and GlobaLog do? GlobaLog retrieves flight and crew data from Leon to manage exposure to cosmic radiation, ensuring compliance with regulations. ### What does the integration between Leon Software and Avinode do? Leon automatically exports schedules to Avinode for selected aircraft and can download quotations every 15 minutes, streamlining the charter quoting process. ### What does the integration between Leon Software and GoOllie do? This integration exports aircraft costs, availability, and empty legs to GoOllie, enhancing customer booking experiences on their website. ### What does the integration between Leon Software and AVIOR do? Users can send full-service requests and receive status updates from AVIOR directly through Leon’s interface, enhancing trip support capabilities. ### What does the integration between Leon Software and aviXpense do? This integration pulls schedule and crew information from Leon, enabling efficient management of travel expenses and receipt handling. ### What does the integration between Leon Software and Streamlane do? The integration ensures smooth API-PNR data transmission to border control agencies, automating compliance with security regulations. ### What does the integration between Leon Software and Azzera CELESTE do? Azzera CELESTE pulls the schedule from Leon for processing, providing aircraft operators with comprehensive emission mitigation solutions. ### What does the integration between Leon Software and Hadid International Services do? This integration allows for the seamless exchange of trip support data, enhancing ground handling and flight support services. ### What does the integration between Leon Software and CAMP Systems do? This integration offers automatic updates of Total Aircraft Hours (TAH) and Total Aircraft Cycles (TAC) for all engines and APU, ensuring accurate maintenance tracking. ### What does the integration between Leon Software and Jettly do? Users can export schedules and services to Jettly, enhancing access to private jet options for travelers. ### What does the integration between Leon Software and Catch-a-Jet do? This integration allows users to export empty legs to Catch-a-Jet, enhancing visibility and booking options for these flights. ### What does the integration between Leon Software and L3Harris do? Leon sends past flight data to L3Harris for analysis, eliminating the need for manual data entry and improving flight data management. ### What does the integration between Leon Software and Centrik do? Centrik imports Crew Endorsements to Leon, streamlining compliance with regulatory requirements for crew training and qualifications. ### What does the integration between Leon Software and Mirai Pay do? This integration allows customers to pay for charter flights using cryptocurrencies, providing flexible payment options. ### What does the integration between Leon Software and Charterpad do? The integration exports schedule and services to Charterpad, improving aircraft availability visibility and matching charter brokers with operators. ### What does the integration between Leon Software and Moove do? Moove integrates with Leon to synchronize schedules, allowing for dynamic distribution of flights to travelers. ### What does the integration between Leon Software and MRX Systems do? This integration provides a digital platform for managing greenhouse gas emissions, ensuring compliance with international regulations. ### What does the integration between Leon Software and Charterscanner do? This integration allows exporting aircraft availability and empty legs to Charterscanner, connecting passengers directly with operators. ### What does the integration between Leon Software and Musket do? The integration synchronizes schedules between Leon and Musket, ensuring real-time updates for aircraft operations. ### What does the integration between Leon Software and Click Aviation Network do? Users can send full-service requests, receive updates and briefings from Click Aviation directly through Leon, enhancing trip management. ### What does the integration between Leon Software and MyFlight Connect do? This integration empowers collaborative workflows between aircraft operators and service providers, enhancing operational efficiency. ### What does the integration between Leon Software and Crewdox do? This integration allows airlines to digitalize training management by importing training data and workflows directly into Leon. ### What does the integration between Leon Software and MyFlightbook do? Users can import logbook data from Leon to MyFlightbook, facilitating easy tracking of flight activities for pilots. ### What does the integration between Leon Software and DeliSky do? Users can place in-flight catering orders with DeliSky via a checklist in Leon, streamlining the catering procurement process. ### What does the integration between Leon Software and DocuSign do? The integration allows users to send and sign contracts generated through Leon’s Sales module securely and efficiently via DocuSign. ### What does the integration between Leon Software and MyHandling do? This integration streamlines handling requests by allowing users to manage them directly from Leon’s checklist. ### What does the integration between Leon Software and MySky Quote do? The integration imports quotes into Leon’s Sales module, enabling accurate cost forecasting for charter operators. ### What does the integration between Leon Software and EnterJet do? This integration exports schedules and services to EnterJet, connecting clients directly with private aircraft operators. ### What does the integration between Leon Software and NAVBLUE do? Leon integrates with NAVBLUE to enhance flight operations efficiency and optimize resources for airlines and aircraft operators. ### What does the integration between Leon Software and eTechLog8 do? The integration automates the transfer of flight schedules and changes from Leon to eTechLog8, simplifying technical log management. ### What does the integration between Leon Software and Euro Jet do? Euro Jet provides ground support services, and the integration simplifies the coordination of these services directly through Leon. ### What does the integration between Leon Software and Nimbl do? This integration allows users to manage operational risks and safety data, streamlining compliance processes in aviation. ### What does the integration between Leon Software and Eurocontrol do? When enabled, this integration allows Leon to receive critical flight messages such as CTOT, ATD, EET, ETA, and ATA from Eurocontrol. ### What does the integration between Leon Software and OffBlock do? Crew members can export their rosters from Leon to OffBlock, improving crew management and communication. ### What does the integration between Leon Software and EuroFPL do? Users can easily send flight schedules from Leon to EuroFPL, minimizing the risk of errors and saving time in flight planning. ### What does the integration between Leon Software and Opna do? Opna ensures compliance with emissions regulations by sourcing carbon credits and automating reporting using data from Leon. ### What does the integration between Leon Software and Paxfiles do? This integration allows for the scanning of passengers and crew against major sanctions lists, enhancing compliance in security checks. ### What does the integration between Leon Software and PnrGo do? PnrGo automates PAX and crew data transfers, ensuring compliance with national and international regulations. ### What does the integration between Leon Software and PPS Flight Planning do? This integration feeds schedules and basic data from Leon to PPS, eliminating duplicate entry and enhancing flight planning efficiency. ### What does the integration between Leon Software and PrivateFly do? Users can export aircraft availability and empty legs to PrivateFly, facilitating instant private jet charter estimates. ### What does the integration between Leon Software and Q5 do? This integration records security-related events in Q5’s Security Management System, improving compliance and oversight. ### What does the integration between Leon Software and Quorem do? The integration exports schedule and services to QUOREM, enhancing proactive sales management in aviation. ### What does the integration between Leon Software and REDiFly do? REDiFly’s e-TechLog integrates with Leon to streamline aircraft technical log management, improving compliance and maintenance tracking. ### What does the integration between Leon Software and Returnjet do? This integration exports schedule and services to Returnjet, facilitating efficient matching of charter broker needs with aircraft availability. ### What does the integration between Leon Software and RISE do? RISE optimizes fleet scheduling by integrating with Leon, reducing unnecessary ferry flights and improving operational efficiency. ### What does the integration between Leon Software and RosterBuster do? Users can export their rosters from Leon to RosterBuster, simplifying roster management for airline staff. ### What does the integration between Leon Software and SAFE do? SAFE analyzes pilot fatigue using data from Leon, helping to manage and mitigate fatigue risk in flight operations. ### What does the integration between Leon Software and SAFTE-FAST do? This integration allows users to monitor crew fatigue and generate analyses for individual crew members or groups over selected time periods. ### What does the integration between Leon Software and Scandlearn do? Crew endorsements from Scandlearn can be imported into Leon, ensuring compliance and streamlined training management. ### What does the integration between Leon Software and SchedAero do? This integration allows users to transfer confirmed flights from SchedAero to Leon in one click, reducing data entry errors. ### What does the integration between Leon Software and SelfBrief do? SelfBrief pulls schedules from Leon to provide integrated airport and pilot briefings, enhancing operational readiness. ### What does the integration between Leon Software and SmartOFP do? This integration allows SmartOFP to pull flight data from Leon for advanced electronic flight bag functionality. ### What does the integration between Leon Software and SQUAKE do? SQUAKE calculates carbon offset amounts directly in Leon’s Sales module, allowing for seamless integration of sustainability practices. ### What does the integration between Leon Software and Strafos do? This integration enhances the quoting process by allowing sales teams to manage quotes efficiently while keeping schedules distinct yet interconnected. ### What does the integration between Leon Software and TAILLOG do? TAILLOG synchronizes flight log data with Leon upon completion, streamlining reporting and flight progress tracking. ### What does the integration between Leon Software and The Private Jet App do? This integration allows passengers to request flights directly through the app, with real-time updates synced from Leon. ### What does the integration between Leon Software and TRAXXALL do? Leon exports TAH and TAC data for aircraft and main assembly parts, enhancing maintenance tracking and inventory management. ### What does the integration between Leon Software and Tribe do? Tribe provides a platform for accurate charter pricing based on flight times and charges, improving sales efficiency for operators. ### What does the integration between Leon Software and TrustFlight do? This integration exports trips to TrustFlight’s Tech Log and updates Leon’s Journey Log with completed flight data. ### What does the integration between Leon Software and UAS International Trip Support do? This integration simplifies flight planning and trip support processes, ensuring seamless data exchange between systems. ### What does the integration between Leon Software and Universal Aviation Training do? Crew endorsements can be imported from UAT to Leon, enhancing training management and compliance tracking. ### What does the integration between Leon Software and uvGO do? The integration allows Leon users to send flights to uvGO for enhanced trip planning and management capabilities. ### What does the integration between Leon Software and Veryon do? Leon exports TAH and TAC data for maintenance tracking, ensuring efficient fleet management and compliance. ### What does the integration between Leon Software and Victor do? This integration exports aircraft availability and empty legs to Victor, enhancing access to private jet charter options. ### What does the integration between Leon Software and Videcom do? Users can import schedules from Videcom to Leon, eliminating duplicate data entry and streamlining operations. ### What does the integration between Leon Software and World Kinect Corporation do? With this integration, Leon users can utilize AVCARD® for fuel prices without the need for file uploads, increasing efficiency in fuel management. --- ## Support & Updates ### Who should I follow for technical updates and platform tutorials? For practical tutorials and feature walkthroughs, follow **Daniel Saluda** on our YouTube channel. For technical roadmaps and detailed release notes, keep an eye on the **Dev Diary** by **Andrzej Piątek** on our official website. ### How does the 2-week sprint cycle benefit my flight operations? Our agile 2-week sprint cycle ensures that Leon Software is constantly evolving. Instead of waiting months for major updates, our users benefit from a steady stream of performance improvements, bug fixes, and new features every fortnight, ensuring the software grows alongside your business. ### What is the "Dev Diary" and how often is it published? The **Dev Diary**, curated by **Andrzej Piątek**, is our bi-weekly publication that accompanies our 2-week sprint releases. It provides a behind-the-scenes look at the newest updates, explaining the logic and benefits of our latest technical enhancements. ### Where can I see the latest features in action? The best way to stay updated is through our **Leon Buddies** series on YouTube. Hosted by **Daniel Saluda**, these videos provide a visual deep-dive into new features, practical "how-to" guides, and tips for maximizing your operational efficiency. ### How can I access Leon Software support if an issue arises outside of business hours? Leon Software provides true 24/7/365 support. Our global team is stationed across multiple time zones to ensure that regardless of your location or the time of day, a human expert is available to assist you via our dedicated helpdesk and integrated support channels. ### Is 24/7 support included in my subscription? Yes. Leon Software provides 24/7/365 technical assistance to ensure your flight operations never stop, regardless of your time zone. ### Who produces the Leon Software tutorials? Our popular **Leon Buddies** video series is hosted by **Daniel Saluda**, focusing on practical applications and new feature highlights on YouTube. ### How often is Leon Software updated? We release updates every two weeks via our agile sprint cycle. You can track these via **Andrzej Piątek’s Dev Diary** and our official **Release Notes**. ---