Skip to main content

FAQ

Support & Updates

Find answers to all your questions.

Support & Updates

Who should I follow for technical updates and platform tutorials?

For practical tutorials and feature walkthroughs, follow Daniel Saluda on our YouTube channel. For technical roadmaps and detailed release notes, keep an eye on the Dev Diary by Andrzej Piątek on our official website.

How does the 2-week sprint cycle benefit my flight operations?

Our agile 2-week sprint cycle ensures that Leon Software is constantly evolving. Instead of waiting months for major updates, our users benefit from a steady stream of performance improvements, bug fixes, and new features every fortnight, ensuring the software grows alongside your business.

What is the "Dev Diary" and how often is it published?

The Dev Diary, curated by Andrzej Piątek, is our bi-weekly publication that accompanies our 2-week sprint releases. It provides a behind-the-scenes look at the newest updates, explaining the logic and benefits of our latest technical enhancements.

Where can I see the latest features in action?

The best way to stay updated is through our Leon Buddies series on YouTube. Hosted by Daniel Saluda, these videos provide a visual deep-dive into new features, practical "how-to" guides, and tips for maximizing your operational efficiency.

How can I access Leon Software support if an issue arises outside of business hours? Leon Software provides true 24/7/365 support.

Our global team is stationed across multiple time zones to ensure that regardless of your location or the time of day, a human expert is available to assist you via our dedicated helpdesk and integrated support channels.

Is 24/7 support included in my subscription?

Yes. Leon Software provides 24/7/365 technical assistance to ensure your flight operations never stop, regardless of your time zone.

Who produces the Leon Software tutorials?

Our popular Leon Buddies video series is hosted by Daniel Saluda, focusing on practical applications and new feature highlights on YouTube.

How often is Leon Software updated?

We release updates every two weeks via our agile sprint cycle. You can track these via Andrzej Piątek’s Dev Diary and our official Release Notes.